Privacy Policy

All Nations Holiday Home is committed to protecting the privacy of our guests. This Privacy Policy outlines the types of personal information we collect, how we collect it, and how we use it to provide you with our services. By using our services, you agree to the terms and conditions of this Privacy Policy.

Types of Personal Information We Collect:

  • Your name, gender, contact details, business title, date of birth, interests, and place of birth
  • Guest stay information, including hotel stays, dates of arrival and departure, goods and services purchased, special requests, and service preferences
  • Payment card details, online user account details, profile and password details, and frequent flyer or travel partner program information
  • Information necessary to fulfill special requests
  • Marketing preferences and survey responses
  • Details of transactions made through our website
  • Images, video, and audio recorded by security cameras in public areas

How We Collect Your Information:

  • Direct interactions with you, such as through forms on our website, in-person, by post, phone, or email
  • Third-party data processors, agents, and sub-contractors acting on our behalf

Why We Use Personal Information:

  • To provide you with our services
  • To develop new offerings and protect All Nations HH and our guests
  • To process hotel bookings, manage payments, and ensure room availability
  • To customize your experience based on your preferences
  • To send marketing communications and promotional offers
  • To administer and protect our business and website
  • To deliver relevant content and advertisements and measure their effectiveness
  • To use data analytics to improve our products and services
  • To monitor and prevent unlawful acts

DAMAGE FEE and SMOKING POLICY

  • Smoking is strictly prohibited in all of our guest rooms and indoor common areas. We take this policy seriously to maintain a healthy and safe environment for all guests. If we detect that smoking has occurred in your room during your stay, we will charge a fee of 100 USD to cover the cost of cleaning and deodorizing the room. We also reserve the right to terminate your stay without a refund if you violate this policy.
  • We take pride in providing our guests with a clean and comfortable environment. We kindly request that you treat our linens, towels, and furniture with care during your stay. In the event that any of these items are damaged or lost, we reserve the right to charge up to 500 USD to cover the cost of repair or replacement. If the damage exceeds this amount, we may pursue legal action.
  • We provide each guest with a key to their room upon check-in. If you lose your key, we will charge a fee of 30 USD to cover the cost of replacement. If you fail to return the key at check-out, we may charge an additional fee for the cost of changing the locks or shipping fee.
  • We kindly request that you report any damages to the guesthouse staff as soon as possible. If any additional damages are discovered during or after your stay, we reserve the right to charge a fee to cover the cost of repair or replacement. This includes, but is not limited to, damage to electronic devices, bathroom fixtures, and artwork.
  • We appreciate your cooperation in helping us maintain a pleasant environment for all guests. If you have any questions or concerns about these policies, please do not hesitate to contact us.

    • This Privacy Policy may change from time to time. Your continued use of our services is deemed acceptance of such changes. Please check this page periodically for updates.